RYDEU PRIVACY POLICY

Rydeu is a platform that connects business and private travellers with local drivers. Local drivers can be hired by travelers to provide rides to them. This Rydeu Privacy Policy (the “Privacy Policy”) is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information submitted to us or collected through your use of Rydeu. Please review this privacy policy periodically as we may revise it without notice. This privacy policy was last revised in September, 2019. The information addressed in this Privacy Policy includes “Personal Information,” which is information about you that is personally identifiable such as your full name, physical address or e-mail address, as well as “Non-Identifiable Information,” which is information that may be associated with or linked to a specific Rydeu reservation but does not by itself permit the identification of individual persons (e.g., demographic, interest, or site usage information). This Privacy Policy does not pertain to any information that is publicly available on or through Rydeu.

User Consent

By accessing or otherwise using Rydeu, you agree to the terms and conditions of this Privacy Policy and the associated Terms of Service https://www.rydeu.com/privacy-policy). You expressly consent to the processing of your Personal Information and Anonymous Information according to this Privacy Policy. Your Personal Information may be processed by us in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

The internet user accessing the Rydeu.com website does so anonymously and is not registered by us for any online service. The user remains anonymous throughout his search through all information on the Website, and at no point are his personal details registered for any online service.

We do, however, use user identifiers (cookies) on our websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type (e.g. Firefox or Internet Explorer) and how the potential customer became aware of ST Services Iberia S.L. We use such information solely to assist us in improving our marketing policies, and the personal details of the Internet user are not included in the data capture.

To learn more about the cookies we use, please check our Cookie Policy.

At Rydeu.com we collect some personal information such as the name, email address, or mobile number of the person making the booking and the people using our transfer services.

By entering into a contract with us and accepting our Terms & Conditions and Privacy Policy you tacitly authorise ST Services Iberia S.L. to use your personal information to carry out the requested service and to ensure accurate billing for the service.

The details that we collect are necessary for us to be able to perform our contract with you. We may need to contact you regarding your transfer, send your booking confirmation via SMS (if you requested it) and send you a payment confirmation email and booking voucher.

We may also need to request more information about your travel plans in order to ensure a smooth service, send you updates with instructions about where to meet your driver, inform you about any necessary changes (particularly in the event of modifications to the service you booked with us), or share helpful information with you during your trip.

Your flight, train or ship number and accommodation address are are also necessary details we need from you in order to be able to carry out your transfer service. We also need to know the exact address for your pickup and dropoff.

In regards to payments, your card details are entered into a highly secure payments page and we never see or store them.

If you have booked via a Rydeu.com affiliate site, then the affiliate has the right to request and receive your booking data, but not your payment data.

In order to process and perform your booking we may share your information with the transport operators or other involved third party. We will provide only the necessary information to ensure the successful fulfilment of your transfer service.

Depending on the country you’re travelling to, by using Rydeu.com, you may consent to the transfer of your personal information outside of the European Economic Area (where the service you book requires a non-EEA transport operator to provide it).

In response to a potential request for a transfer quote, we may ask you to provide personal details, including email address. We may also use such details to contact you with offers which may be of interest.

Once the interlocutor of our website becomes a customer, we may use the details provided during the booking process to offer appropriate future promotions and offers.

The details provided aid us in targeting further services of possible interest to you. Such offers will be sent to your email address and may be based on the information provided to us in the initial operation, in surveys, from information that may specify purchase preferences and lifestyle as well as information available from authorised external sources such as Transport Operators and marketing companies.

You will be asked for your consent before we use your personal details for marketing purposes, for example to send you information and/or offers for products, services, discounts or promotions that we think may be of interest to you.

These email offers come directly from us and are sent in a format which is compatible to the information recovered from the customer’s email address (HTML, enriched graphics etc.).

Your personal information may also be used for the general purpose of measuring consumer response to and satisfaction with the services offered, therefore we sometimes send satisfaction surveys in order to obtain feedback about our website and services. We don’t share your comments or any personal data entered in the surveys with anyone, if we don’t have specific authorisation from you.

We keep a record of your booking history in order to provide you with better customer support.

The personal details captured are stored in automated files safeguarded by us. These records are declared to the Spanish Data Protection Office (Agencia Española de Protección de Datos).

All information will be stored in our database but at any point you can request to unsubscribe from our emails by contacting us at info@rydeu.com. Unsubscription would exclude any communications related to transfer services should be necessary for the delivery of the transfer service.

You may at any time exercise the rights of access, opposition, rectification or cancellation recognized in the Regulation (EU) 2016/679 of the European Parliament and the Council of the 27th of April of 2016, relating to the protection of people in regards to the processing of personal data and its free circulation.

If you believe that the information held by us is in any way incorrect or incomplete, or you want us to delete your personal data, you should send a request by email to info@rydeu.com. We will comply with any request in accordance with current legislation (GDPR).

Cookie Statement

We use a few monitoring tools, such as cookies and web beacons, on our "platforms": websites, mobile apps, emails, text messages and social media accounts. This is to make sure our platforms work properly and to give you a great experience when you're booking a transfer with us. This Statement explains what those cookies and other tools do. Our Privacy Notice provides more details on how we safeguard your privacy. If you have any other questions about how we use your information, please feel free to drop us an email at Privacy@Rentalcars.com.

What is a cookie?

A cookie is a small text file that is placed in your device's browser when you use a platform. Most platforms use cookies to store useful bits of information for lots of different purposes. This information can include your sign-in name, the items in your shopping cart, or your preferences (for example, your preferred language and currency). This lets a platform recognise your device and provide a better, smoother experience.

Cookies can be “session cookies” or “permanent cookies”. Session cookies are automatically deleted when you close your device's browser; permanent cookies stay in your browser until you delete them, or your browser deletes them based on the cookies’ duration period. Permanent cookies allow platforms to remember your preferences for when you visit them again, speeding up and enhancing your experience of the services we offer.

"First-party cookies" are cookies set by the company whose platform you're using. When we use the term, it means Rydeu own cookies. "Third-party cookies" are cookies set by a company that has a relationship of some kind with the platform you're using. When we use the term, it means cookies set by our affiliates and by other business partners, including third-party service providers and advertisers.

Cookies are not spyware or adware, and can't deliver viruses or run programs on your device. To find out more about cookies, please visit http://www.youronlinechoices.eu.

What is a web beacon?

A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advert, or in an HTML email message. Web beacons can be used for many purposes – including site traffic reporting, counting unique visitors, advertising, auditing, reporting and personalisation. They also help us to monitor our site and to ensure that each page is loading properly and quickly.

How and why do we use these technologies?

We use these technologies to collect usage and preference information about you over time and across different platforms. So do our business partners, including third-party service providers and advertisers that we work with.

Some adverts may be delivered to you by third-party online advertising and marketing companies. These companies use certain technologies to deliver adverts and marketing messages. They also use them to collect non-personally identifiable information about the adverts they display, and about your visit to (or use of) our platforms. They do this by placing a cookie on your computer so it can read your IP address. We do our best to work with third-party online advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB), and that adhere to industry standards and codes of conduct.

At Rydeu, we use a variety of cookies to do different things:

Technical cookies: To give you user-friendly platforms that function correctly and that adapt automatically to you, to create your user account, to sign you in, and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you.

Functional cookies: To remember any preferences you set when you visit our platforms, such as your preferred language and currency. They can also remember your sign-in credentials so you don't have to re-enter them every time. Our platforms would still work without functional cookies, but the experience wouldn’t be as smooth, fast and simple.

Analytics cookies: To help us improve and optimise our platforms. We (or our third-party service providers) may use them to gather aggregated or segmented information about visitors, so we can see how effective and relevant our adverts are. That information can include what web pages and adverts you viewed that enabled you to reach our platforms, what referring/exit pages you arrived and left from, which platform you used, how you interacted with our platform, what search criteria you used, and which emails you opened and acted upon. We do not use this information to personally identify you.

Commercial cookies: To work with online advertising companies to display personalised adverts when you visit our platforms and third-party platforms. This is called "retargeting" and may be based on your browsing activities, such as what you do on our platforms, or which destinations you have been searching for a car in. Our business partners may also give us information about your browsing history to help us make sure our platforms deliver the most relevant, personalised experience.

We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic, and helps us identify pages that are slow, broken or poorly performing. For more information, please visit https://www.google.de/analytics.

It's your choice: Opting in and opting out We may use any of the technologies mentioned in this Statement.

The first time you visit one of our platforms, we will ask you to “opt in” (i.e. consent) to our use of cookies and monitoring tools. If you choose not to accept certain technical and/or functional cookies, you won’t enjoy full use of our platforms’ functions, and the overall experience won’t be as smooth or as fast.

And you can opt in or out at any time by visiting our Cookie Portal.

You can also use your browser to control how cookies are used on your device. Check your browser's help menu to find out how.

We may change this Cookie Statement from time to time; please check back here for any updates.